The people who keep service moving
At SnoCream, the team is built around day to day support, clear communication and proper follow-through. Based in Springfield Park, Durban, we work with clients in Durban, Johannesburg, Pretoria, Cape Town, Gqeberha and Pietermaritzburg, so every order, installation and callout is handled with local conditions in mind.
Soft-serve and frozen yoghurt equipment has to cope with busy service hours, load-shedding and coastal humidity, so our people focus on reliable setup, clean operation and practical advice. The result is a team that understands both the machine and the business behind it.
Sibusiso Naidoo on the bigger picture
Sibusiso Naidoo leads the business with a firm focus on dependable supply and steady growth. He keeps the company aligned with the needs of small kiosks, busy cafés and larger food operations, so our service stays practical and focused on what clients actually need.
He works closely with the team to make sure schedules are realistic, stock is managed well and support stays consistent when service pressure is high.
Sales that start with the right match
Thandi Mkhize leads sales with a careful eye for fit, budget and daily usage. She helps clients compare machine sizes, mix options and cone supply so they can choose what suits their menu and foot traffic, not just what looks good on paper.
She is often the first point of contact for new enquiries and she makes sure each client gets clear answers before taking the next step.
Technical support that keeps machines running
Jason Pillay oversees technical work and supports the team with machine setup, fault finding and service planning. He understands the pressure that comes with a machine going down on a hot afternoon, so his approach is practical, calm and focussed on getting service back on track.
Jason also helps guide maintenance routines, making sure equipment is cleaned, checked and adjusted before small issues become costly repairs.
- Installation checks and first run testing
- Seal inspection and replacement planning
- Operator fault support by phone
- Seasonal readiness checks before peak trade
Support, coordination and daily follow-through
Lerato Molefe leads customer support and keeps communication clear from enquiry to aftercare. She helps clients with service updates, order follow-through and practical answers when they need them, especially when trading hours are busy and time is tight.
Anele Dlamini handles project coordination, making sure site work, deliveries and technician visits are lined up properly. Together they keep the moving parts organised so clients do not have to chase every detail.
On the road, in the workshop and on site
Willem van Zyl is the service technician who handles field work with a hands-on approach. From preventive maintenance to breakdown repairs and site relocations, he knows how to work neatly and efficiently in live trading spaces where downtime costs money.
Nokuthula Khumalo manages logistics and keeps product movement steady between branches and client sites. Her work supports timely deliveries of machines, mixes, cones and sanitising supplies, which is especially important for coastal stores and busy inland routes alike.
- Springfield Park, Durban and surrounding areas
- Umhlanga and greater Durban trade routes
- Johannesburg and Pretoria client support
- Cape Town, Gqeberha and Pietermaritzburg deliveries