Send Us the Right Details First Time
The enquiry form on this page is the best way to reach our team. Please include your business name, your town or suburb, the type of machine or product you need, and whether this is for a new install, a repair or regular supply. If you already have a machine on site, add the model details, the fault symptoms and any photos you can attach so we can advise properly.
- Business name and contact person
- Area such as Durban, Springfield Park, Umhlanga, Johannesburg or Cape Town
- Machine type, mix or cone order
- Urgency level and preferred timing
Where We Work Across South Africa
We supply cafes, kiosks and restaurants from our base in Springfield Park, Durban, with service reach across Durban, Johannesburg, Pretoria, Cape Town, Gqeberha and Pietermaritzburg. Coastal humidity in Durban and power interruptions during load-shedding can affect frozen equipment, so we plan service visits and start-up checks with local conditions in mind.
- Durban and surrounding suburbs
- Johannesburg and Pretoria
- Cape Town and Gqeberha
- Pietermaritzburg and nearby areas
Typical Response Times
For general enquiries, our team usually responds within one working day. Service requests, installation bookings and breakdowns are handled faster where stock and technician availability allow. If your machine has stopped freezing or is making unusual noise please submit the form as soon as possible so we can prioritise the callout.
For planned work such as season prep checks, relocations or operator training, allow a little extra lead time, especially before school holidays and busy summer periods.
What We Can Help With
We support the full life of your soft-serve or frozen yoghurt setup, from first install through to maintenance and repairs. If you are opening a new kiosk, replacing older equipment or sorting out product flow in a busy cafe, we can guide you on the next step.
- Machine installation and startup commissioning
- Operator training and mix calibration
- Preventive maintenance and deep clean service
- Seal and parts replacement
- Site relocations and breakdown repairs
Ordering Mixes, Cones And Supplies
If your enquiry is for consumables, let us know the quantities you need and how often you would like to restock. We supply mixes, cones and sanitising supplies for small counters and higher-volume sites. Clear details help us recommend the right pack sizes so you are not left short during a busy weekend.
For restaurants and larger operations, share your average daily servings and storage space so we can advise on the most suitable ordering pattern.
Meet The Team Behind Your Enquiry
Your enquiry is handled by a local team led from Durban, with support from sales, technical, logistics and customer service. Depending on the request, your form may be reviewed by Thandi Mkhize, Jason Pillay, Lerato Molefe, Anele Dlamini, Willem van Zyl or Nokuthula Khumalo. This helps us route each request quickly and avoid delays.
Whether you are in Springfield Park or further afield, we aim to reply with practical next steps, not guesswork. If you need help with a machine, a parts issue or a fresh supply order, send the form through and we will take it from there.